Knowledge base, guided starting points, live system status and a direct line to our support team. All in one place.
Depending on your question, one of them gets you there fastest.
Support tickets are open to the people your tenant has authorised. Your administrators decide who that is in the tenant settings.
Four entry points, depending on the role you start with in WORKSPACE.PM.
Deployment, roles, security and project settings. The groundwork before the first teams get going.
5 steps
From creating the project and its profile through to the first report with earned value figures.
5 steps
Sign in, run tasks on the kanban board, settle questions and take meeting minutes.
5 steps
Dashboard, list, chart, Gantt and resource planning across every project.
5 steps
Guides for every WORKSPACE.PM module, sorted by topic.
Live from our monitoring, not from a picture.
What else will get you further.
What customers ask us most often.
Four ways: the knowledge base on this page for self-service around the clock, the ticket portal inside your WORKSPACE.PM instance, by phone with a mutual verification code, and by email to support@amnau.de. For pre-sales questions, use the contact form.
Access to the ticket portal is governed by an authorisation list in the tenant. Your administrators decide in the tenant settings which people may create tickets, comment on them and see the history. Everyone else turns to those people or to the email address above.
It protects phone support against impersonation. The product shows a six-digit code that rotates every five minutes and applies to your entire tenant. Our support team sees the same code, so both sides can be sure who they are talking to.
The system status on this page is loaded live from our monitoring and shows each service individually with its availability over the past 24 hours. History and incident reports are on the full status dashboard at status.workspace.pm.
The knowledge base articles are currently written in German. The WORKSPACE.PM interface itself is multilingual, and our support team answers enquiries in English as well.
In the changelog. For every release it lists which features are new, what changed and which bugs were fixed. Larger changes are additionally explained as knowledge base articles.
Yes. Rollout, migrating data from legacy systems, training and building templates are part of our services and do not run through ticket support but as a project with a named contact. The quickest way to clarify this is a meeting or the contact form.
The developer documentation is at dev.workspace.pm and covers interfaces, webhooks and connecting your own systems. Guides on using the product are here in the knowledge base instead.
Try WORKSPACE.PM free for 30 days or talk to us directly.
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